Our Frequently Asked Questions

Sizing

Mud Mates garments are designed to be a generous fit so they can be worn over clothes for all seasons without restricting your child’s movement. Generally, the size corresponding to your child’s age will be the correct fit. If your child’s birthday is approaching, you may wish to purchase the next size up to ensure a lengthy lifetime.

For garment measurements please refer to our Size Guide.

For kid’s sunglasses please refer to the measurements near the bottom of the product page.

Fabric Specifications

Our Coveralls, Overpants, Shoe Covers, Swim Bags and Wet Bags are made from a waterproof fabric that is waterproof to 2000mm/24 hours. This is a 100% polyester fabric (PVC free) with a polyurethane (PU) coating on the inside. The fabric is soft and lightweight yet hard-wearing which means the garments are comfortable and easy to wear without restricting your littlies movement.

These garments are water-resistant and water-repellent and are perfect for keeping your child clean and dry while playing in the sandpit, at the playground, on the farm, at daycare etc. They also provide good protection in light rain showers (are great for puddle jumping!) and make good windbreakers (ideal for trips on the back of mum or dad’s bike).

Our garments are not seam-sealed and therefore not guaranteed 100% waterproof after prolonged water exposure.

Mud Mates Craft Aprons, Long Sleeve Bibs, Fitted Tablecloths and Picnic Table Covers are made from a water-resistant, PVC-free, 100% nylon fabric. This water-resistant and water-repellant fabric has a polyurethane (PU) coating and a 600mm/24 hours waterproof rating (which is a reasonable amount of rain). Again, this fabric is lightweight (yet durable) and comfortable to wear so it is perfect for arts and crafts, messy play, water play, baking and meal times.

Please refer to our Fabric Specifications page for full details.

Payment

We currently accept the following payment methods:

  • Online bank transfer
  • PayPal
  • Credit Card (Visa or Mastercard)
  • Laybuy Lay Buy Logo
  • Afterpay Afterpay Logo

Laybuy lets you receive your online purchase now and spread the total cost over 6 weekly automatic payments. Interest Free.

Purchasing with Laybuy is simple:

  • At checkout, select ‘Laybuy’ as your payment method
  • New customers will be taken to the Laybuy website to register and complete their purchase, while returning customers can simply sign in.
  • Your order is processed immediately (our normal turnaround times apply)
  • Your payment schedule will be created and only a sixth of your order is due today, the rest is split over the remaining five weeks.

There is no MINIMUM SPEND on our website.

Laybuy is only available to our New Zealand customers.

Laybuy is a service independent to Mud Mates therefore your payment obligations are with Laybuy and the account you establish with them.  If you have any questions regarding your future payments please contact Laybuy directly as we are unable to assist. If you fail to make a payment, a default fee of $10 may be charged.

Additional failure to make payments will result in further charges being applied to your account.  These fees may be incurred for each payment that is late. For full terms and conditions please visit the Laybuy website.

Afterpay lets you receive your online purchase now but pay in 4 installments over 6 weeks. Interest Free.

Purchasing with Afterpay is simple:

  • At checkout, select ‘Afterpay’ as your payment method.
  • New Afterpay customers will be taken to the Afterpay website to create an account. If you already have an Afterpay account you can simply sign in.
  • Your order is processed immediately (our normal turnaround times apply).
  • Your payment schedule will be created and only a quarter of your order is due today, the rest is split over the remaining six weeks.

There is no MINIMUM SPEND on our website.

Afterpay is only available to our New Zealand customers.

Afterpay is a service independent to Mud Mates, therefore your payment obligations are with Afterpay and the account you establish with them.  If you have any questions regarding your future payments please contact Afterpay directly as we are unable to assist. If you fail to make a payment, a default fee of $10 may be charged.

Afterpay late fees, eligibility criteria and terms & conditions apply. Visit Afterpay for full terms.

Ordering, Shipping and Delivery

Making a purchase with Mud Mates is easy:

Order online at www.mudmates.co.nz by clicking on Shop, via email ([email protected]) or phone 02102 333 860.

If your preferred size and colour combination states ‘available on backorder’ this means we do not have it in stock. But no worries, we can make to order for you (or for kid’s sunglasses we will organise for your chosen size and colour to be shipped to you direct from our supplier). Simply click ‘add to cart’ and complete your purchase as normal.

We will get your product made for you as soon as possible. Please allow approximately 7-10 days for backorders. If you require your product urgently please contact us as we’d love to help!

Please also feel free to contact us for an accurate delivery date on 02102 333 860.

For Outdoor Play Equipment shipping please visit our Shipping page.

Enjoy FREE NZ shipping on orders over $99*

URBAN
Flat rate $7 ($8 signature required)

RURAL
Flat rate $11

We offer a tracked courier service for all our deliveries. You can specify a safe place for your parcel to be left in the ‘notes’ section at checkout.

You can choose to add ‘signature required’ at checkout for added security. A Signature Required service does not necessarily mean you need to be home to receive your package. The courier will leave your parcel in a safe place and take a photo as proof of delivery.

Alternatively, if you are not home, a card-to-call will be left and you will need to arrange re-delivery with the relevant courier company.

Please note that ‘signature required’ is not an option for rural addresses, however your parcel will still be tracked.

Free Shipping over $99
To receive free shipping (within NZ), your spend must be over $99 after any coupons or loyalty points have been applied.

*Free shipping offer is not valid for Mud Kitchens and is shipped as ‘tracked, no signature’ required.
*Flat rate shipping applies for wholesale and ECE orders where bulk discount pricing has been calculated.

International Shipping

International orders are welcome, but please note all prices are in $NZ.
Note: for international orders the customer is responsible for paying any VAT, taxes or duties relevant to your country of residence.

We offer the following international shipping options:

Australia
International Air (3-10 working days, un-tracked service at your own risk)
$22 for 1-4 items
$28 for 5-9 items

International Courier (2-6 working days, tracked, signature required)
$46 for 1-4 items
$54 for 5-9 items

Please contact us before placing your order for a shipping quote for bulk orders of 10+ items.

United Kingdom, Ireland, Canada and United States
International Air (3-10 working days, un-tracked service at your own risk)
$34 for 1-4 items
$42 for 5-9 items

International Courier (2-6 working days, tracked, signature required)
$100 for 1-4 items
$120 for 5-9 items

Please contact us before placing your order for a shipping quote for bulk orders of 10+ items.

If you would like your order shipped to another country we are happy to do so. Please contact us before placing your order for a personalised shipping quote.

Mud Mates orders are shipped Monday, Wednesday and Friday.  You should receive your order within 2-4 working days from when your payment clears (for NZ deliveries), however delivery to some remote or rural areas may take a little longer. We will let you know via email if there is going to be a delay.

International orders will be dispatched within 1-2 working days following payment in cleared funds. Delivery time will depend on your location and your shipping choice.

Estimated shipping times
NZ orders – within 7 days
Australia – within 14 days
International – within 21 days

If you don’t receive your order within the relevant timeframe please email [email protected] so we can follow up for you.

Turnaround time for our custom made outdoor play equipment is generally 3-5 weeks. Please contact us if you’d like a more accurate timeframe.

Yes, you are very welcome to pick up your order. We are located in Greenmeadows, Napier. Please contact us if you wish to pick your order up but please note we are not a retail outlet.

Our outdoor play equipment is avaialble for pick up from Bay View, Napier.

Yes we do! We supply many ECE centres including daycares, kindergartens and playcentres and are happy to offer a discount to organisations for bulk orders. Please take a look at our ECE page for further details or contact us to discuss.

Care and Wear

It is important that you follow the recommended care instructions below carefully in order to get the longest life out of your garment.

For muddy or dirty garments a shake and/or wipe with a damp cloth will usually be enough to clean them. After painting, rinse off paint in cold water as soon as you can (before it dries if at all possible). Hang your garment to dry and ensure that it is aired between uses to prevent mildew from developing.

Our garments are machine washable but this should only be done occasionally as the waterproof qualities of the fabric can break down over time. We recommend hand-washing your garments or if required, a cold rinse (without washing powder) and a delicate spin should be sufficient. However if it is absolutely necessary to wash your garment please follow the washing instructions below.

Washing Instructions:

  1. Close all fasteners (zips, snaps or velcro).
  2. Use minimal washing power (or none at all) and avoid strong detergents, fabric conditioners/softeners, commercial stain removers or bleach.
  3. Machine wash – cold, delicate wash with a gentle spin, or alternatively, hand wash.
  4. Hang your garment to drip dry away from direct sunlight.
  5. Do not tumble dry, iron or dry clean your garment.

When dressing your child, please consider the number of layers and type of fabric of the clothes they are wearing under their Mud Mates. Active children will naturally sweat to cool their bodies and the clothing they are wearing under their Mud Mates can become damp with sweat. By having your child wear clothing with natural fibers such as merino or cotton, you reduce the chance of this happening.

Returns

Please see below for returns relating to Outdoor Play Equipment.

In the rare case an item purchased from us is faulty or incorrect on receipt please contact us immediately to arrange an exchange or refund. Products must be returned with all original packaging within 14 days with Proof of Purchase and must not have been worn.

Mud Mates is not responsible if you change your mind about your order, the product is no longer required or for incorrect size choice (please refer to our Size Guide prior to ordering). If you have any queries about colours or sizing before purchase, please contact us – it pays to “measure twice – buy once”.

In these situations we are not obliged to offer a refund, however in most instances we can offer an exchange. Unfortunately, we are unable to provide a refund or exchange for personalised products or custom made products e.g. Fitted Tablecloths. Please contact us before you send any goods back. Products must be returned within 14 days with Proof of Purchase and must be in its original brand new condition. Return postage is at the customer’s expense and for exchanges, additional postage is charged.

If you have any questions regarding our returns policy please do not hesitate to contact us, we will be more than happy to help.

Outdoor Play Equipment

A 1 year warranty is provided for all outdoor play equipment.

If you are concerned with the condition of your product upon delivery, please contact us with your order number.

We want happy customers and will work hard to ensure you receive what you have ordered.

Before any return is made, the customer must contact Mud Mates within seven days of delivery to begin the returns process. If a product appears to have been damaged in transit by our shipping company, contact must be made with Mud Mates within four days of delivery.

We will only accept a returned product and provide a refund or exchange if your product has a manufacturing defect.

If there is an individual part that has a manufacturing defect, we may provide just that replacement part.

The customer is responsible for any return shipping costs to Mud Mates.

Mud Mates reserves the right to determine if a refund or exchange will be given.

Our Mud Kitchens come fitted with a typical male garden hose fitting. Simply connect your garden hose as you would to an outdoor tap.

Loyalty Programme