Shipping and Delivery
Shipping within New Zealand is via courier at a flat rate of NZ$6.50 nationwide for up to 5 items, including rural delivery. (Sorry, no PO Boxes). 6 or more items is NZ$9.50.
For bulk orders of 10+ items shipping will be calculated individually. We also offer special bulk discount pricing for orders of 10+ of the same product. Please contact us for a quote.
We use a tracked courier service which requires a signature on delivery, this means you need to be home to sign for your parcel and if you are not home, you will need to rearrange delivery with the relevant courier company. If you would prefer your parcel to be sent non-signature required, please write ‘NO SIGNATURE REQUIRED’ in the ‘order notes’ section at checkout. (Please note this is at your own risk).
International orders are welcome, but please note all prices are in $NZ.
We offer the following international shipping options:
1) International Air: $10.95 (3-10 working days, un-tracked service at your own risk) 2) International Courier: $30.95 (2-6 working days, tracked, signature required)
United Kingdom, United States and Canada
1) International Air: $17.95 (3-10 working days, un-tracked service at your own risk) 2) International Courier: $53.95 (2-6 working days, tracked, signature required)
If you would like your order shipped to another country we are happy to do so. Please contact us before placing your order for a personalised shipping quote.
Mud Mates orders are shipped Monday, Wednesday and Friday. For in-stock products, you should receive your order within 2-4 working days from when your payment clears (for NZ deliveries), however delivery to some remote or rural areas may take a little longer.
Please allow 7-10 days plus delivery time for made to order products.
We will let you know via email if there is going to be a delay.
International orders will be dispatched within 1-2 working days following payment in cleared funds. Delivery time will depend on your location and your shipping choice.