Terms and Conditions

By visiting, using and purchasing from our website www.mudmates.co.nz you agree to the following Terms and Conditions, including our Privacy Policy, so please read them carefully.

Mud Mates reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions at any time and these changes will be deemed to be immediately incorporated into and form part of these terms and conditions. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the site following the posting of changes means that you accept and agree to the changes.

Returns Policy
Please see our Returns and Exchanges section for full details on the returns process.
Mud Mates is not responsible if you change your mind about your order, the product is no longer required or for incorrect size choice (please refer to our Size Guide prior to ordering). In these situations we are not obliged to offer a refund, however in most instances we can offer an exchange. Unfortunately, we are unable to provide a refund or exchange for personalised products or custom made products e.g. Fitted Tablecloths.

Orders cannot be cancelled once payment has been made so please choose carefully.

All pricing is in New Zealand dollars. Prices are subject to change without prior notification and may differ from other sites or retail outlets that stock our products.

Outdoor Play Equipment
Turnaround Time
Typical turnaround time for most Outdoor Play Equipment products is 3-4 weeks. We can sometimes experience delays in timber supplies, in which case your order may take up to 6 weeks. Please contact us to check our current turnaround times.
Your delivery address will be checked when we receive your order to ensure you have selected the correct shipping option (the location and if you are urban or rural), including whether your address qualifies for our free local delivery.  We will contact you if your shipping charge needs to be amended.  We reserve the right to amend any incorrect shipping charge.

Colour Reproduction
Mud Mates makes every effort to display as accurately as possible the colours of our products on this website. However, as monitors differ, we can’t guarantee that your monitor’s display of any colour will be accurate.

Privacy Policy
At Mud Mates we are committed to keeping your personal information confidential. We do not give your personal information to any other company or persons. The information you provide when you make a purchase is only used to process your order efficiently.
We do not capture or store any personal information about individuals who look at our website, except where you choose to give us your personal details by email or an online form to enquire or buy a product on our website.
Where you complete our online forms the personal information you give us will be used by us to provide the information or products or services you requested.
We collect and store only the following information from people visiting our website that is automatically recognised: the date and time, the originating IP, the type of browser and operating system used, the URL of the referring page, the object requested, and the completion status of the request.
For our full Privacy Policy please click here.

Payment Security
If you select Stripe as your payment method, your payment is processed through the Stripe Payment Gateway. Stripe secures all your customer and credit card data with military-grade software and servers, and the highest level of encryption available. Mud Mates will not store or transfer any of your credit card information. All data is transferred using Stripe’s secure servers.

Mailing List Sign Up
You have the option to subscribe or opt-in to our mailing list on all of our website pages and also at the checkout stage of an order.
By signing up to our mailing list, you are automatically entered in the draw to win a $50 Mud Mates voucher. Your entry is valid for the month in which you signed up. One winner will be drawn at random after the end of the month and will be notified via email. The winner has 10 days to claim their prize or the prize is forfeited.
If you wish to unsubscribe from our mailing list, please click the ‘unsubscribe’ button at the bottom of any email from Mud Mates or contact us.

Free Gift With Purchase
Promotion runs from 6am Thursday 9th November until midnight 12th November, or while stocks last. All orders $50 and over (excluding shipping) will automatically be sent a mini Fizzing Magic Potion with their order. No coupon code is required.

It is imperative that all Mud Mates products are used only in the manner for which they are intended, and that care and common sense are used when using Mud Mates products. To the extent permitted by law, Mud Mates does not accept any liability for, and is not responsible for, any damage, loss or injury caused by the use or misuse of our products.
Our website, products and all blog articles, resources, tools, and other resources on our website are educational and informational resources only, and are not a substitute for any kind of professional or specialist advice. We cannot guarantee the outcome of following any recommendations provided and any statements made regarding the potential outcomes are expressions of opinion only.
By continuing to use and read our website and all blog articles, resources, tools, and other resources, and by buying and using our products, you acknowledge that we cannot guarantee any particular results, as such outcomes are based on subjective factors that are not within our control. Therefore, following any information or recommendations provided on our website and in our blog articles, resources, tools, and other resources, and using our products, is at your own risk.
We recommend that children are supervised by an adult over 18 years of age when using any products from out Outdoor Play Equipment range. All products must be used for their intended purpose only. Mud Mates does not accept any liability for, and is not responsible for, any damage, loss or injury caused by the use or misuse of its products.

Feedback & Complaints
If you have any feedback or a complaint, please email us at [email protected].

Applicable Law
These terms and conditions are governed by the laws of New Zealand.

Intellectual Property
Our website and its content and our products contain intellectual property owned by us, including trademarks, copyrights, proprietary information and other intellectual property.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of our intellectual property, in whole or in part, without our prior written consent.

Legal Name
Steyn, Alana T/A Mud Mates