Mud Mates Loyalty Rewards Programme

Welcome to the Mud Mates Loyalty Rewards Programme. We are excited to be able to reward our loyal customers – it’s our way of saying thank you for your business and your support.

You are able to earn and accumulate points with every website purchase, which you can spend on our website on whatever products you like. Simply register your account and start earning points today!

Please note: points are for individual orders only and are not applied for orders from businesses, ECEs or schools.

Mud Mates loyalty rewards programme

How to earn our reward points

To be eligible to earn rewards with your purchases you must be a registered customer on our website. Remember to log-in to your account every time you place an order with Mud Mates to ensure your order earns reward points.

Reward points are based on total cart spend and will be allocated to your account once orders are completed.

You will earn 1 point for every $1 spent in a single transaction (not including shipping). 100 points equates to $5 off your next purchase.

Spending your reward points

For every 100 points accumulated, you will earn a $5 discount off your next purchase.

Log-in to your account to check your balance and spend your points.

You can redeem your points whenever you like, towards whatever you like, however please note that points expire after 3 years.  At checkout, enter how many points you’d like to redeem in the box provided.

Your points do not have to be spent in one purchase.

You are unable to use a coupon code and redeem your points in the same transaction.

Checking your balance

You can check your rewards points balance at any time by checking the ‘My Account’ page while logged in. Ensure you always use the same user-name and password with all orders so your reward points all go onto the same account. Once you have registered your account, you will start earning points on your Mud Mates orders from your first purchase.

Terms and conditions

Reward points will be awarded to your account upon completion of your order.
Points are for rewarded for individual orders only and are not applied for orders from businesses, ECEs or schools.
Points expire 3 years from date of allocation.
Please note we reserve the right to change or end our loyalty reward points programme at any time, and changes will be advised in our newsletter, on our Facebook page and on this page within our website.
The value of points may change in the future.
Reward points are not redeemable for cash and are not transferable between customers.
You must log-in to receive points for your order.
We are unable to manually add points to orders where the customer has not logged into their account.
If you return items for a refund, your reward points for the original purchase will be deducted.
Only purchases made through the Mud Mates website are eligible for reward points. Purchases made at expos, markets, Facebook sales, and cash sales will not earn reward points.

We do not transfer points

Please note that we are unable to transfer points from one customer account to another, regardless of the situation